Leading call centre and communications expert, Inter-Active Technologies, announced the launch of an innovative Web self-help solution in the South African market.

The award-winning eGain SelfService application, distributed exclusively across the country by Inter-Active Technologies, boasts a strong reputation of being the world's most innovative and comprehensive self-service application for online sales and service.

USA-based eGain has been recognised by industry analysts as “the WCS [Web Customer Service] vendor with the most complete offering on the market”, as it developed the world's first Web-based guided help application. eGain was also the first provider of lifelike virtual agent technology that presents a conversational interface, enabling customers to get help on Web sites by chatting with engaging and entertaining virtual agents or chatbots.

Innovative software that records and evaluates business-related social media postings has been introduced to the South African market by Inter-Active Technologies.

The increasingly powerful influence that social media has over the client base of businesses can now be measured with groundbreaking technology introduced to the local market by Inter-Active Technologies – South Africa's leading call centre and communications specialist.

The InterAct Social Media Intelligence solution, launched in June this year, provides organisations with the opportunity to highlight and increase the awareness of posts and comments on popular social Web sites related to their business.

Leading call centre and communications expert, Inter-Active Technologies is proud to announce the appointment of a Sales Executive for its Cape Town operation.

Inter-Active Technologies is looking to expand its footprint in the Western Cape by appointing Bronwen Stuchbury as the company’s new business Sales Executive for the region.
Stuchbury, who was an account manager at a major telecommunications solutions provider for the last five years, was appointed to the Cape Town-based position within Inter-Active Technologies in April 2011.

December 2010 saw the Truter family being featured on local radio station 94.7 Highveld Stereo’s popular Christmas Wish List initiative. Local customer services specialists, Inter-Active Technologies responded to their plight and donated R100 000 towards Bronwyn’s medical fees, contributing specifically to the 24-hour private nursing care that has allowed to her to continue her recovery from the comfort of her home.

April will mark a full year since ten-year-old Bronwyn Truter fell into a coma after being diagnosed with severe insulin dependent diabetes type 1. Following her three-month coma, Bronwyn suffered cardiac arrest, impaired vision and sustained brain damage to her right frontal lobe...

Samsung South Africa has selected Inter-Active Technologies to manage all aspects of its customer service call centre, as part of a new partnership signed between the two companies.

Leading call centre and communications expert, Inter-Active Technologies, has been awarded the contract to manage customer service and customer care initiatives for electronics giant Samsung South Africa...

Leading call centre and communications expert, Inter-Active Technologies, has announced the appointment of Rosemarie Pringle-Smith as the company's General Manager Sales for national and international business.

Pringle-Smith, who holds an MBA, joined the Inter-Active Technologies team in November 2010, and brings with her a wealth of knowledge, having previously served as senior vice-president for global partnerships at a leading mobile banking and payments specialist company...

The 6th annual Inter-Active Technologies Year End Customer Function was held in the trendy Melrose Arch, at The Venue. This year saw a new first with potential clients joining our list of invitees together with our existing clients, therefore we decided to go even bigger and better than last year, and really highlight all the different services that our company has to offer.

We exhibited our core capabilities with a very successful live overflow call centre demonstration at the function. Volunteering guests were handed cell phones in order to make calls through to our call centre based in Roodepoort...

Businesses must accommodate increasingly-popular social media networks as part of their customer services strategy in order to keep up with ever-evolving consumer trends - according to South Africa’s leading call centre and communications expert, Inter-Active Technologies.

In an age where consumers can relay their customer-service experience to millions of people around the globe via the internet within a matter of seconds, Inter-Active Technologies points out that it is more important than ever to embrace these platforms, rather than avoiding or ignoring them.

Companies adopting 'green' software packages can make a positive impact on the environment and save up to 30% on IT costs, according to leading call centre and communications expert Inter-Active Technologies.

As tougher legislation puts businesses under pressure to reduce their carbon footprints, the Johannesburg-based company notes that one of the most environmentally-friendly and effective ways of doing so is by adopting a 'green' IT policy.