Key Points:

• Unique search phrases
• Topic classification
• Regular summary of relevant hits
• Verified Sentiment
• Searches on popular websites such as facebook and twitter
• Monthly report with the following information:

• Relevancy of posts
• Search phrase analysis
• Top 10 key words
• Sentiment analysis
• Topic analysis
• High level month to month comparison
• Examples of harmful, positive and neutral posts

Please call us for more information.

To underestimate the value in understanding and evaluating how social media interaction is influencing your business could create a gap in your brand management which social media savvy competitors may exploit.

Online social media interaction by consumers is experiencing exponential growth in popularity and the trend is set to continue. An additional catalyst to this growth is the equal rise in popularity of smart phones and tablet technology, thus allowing consumers easier and quicker access to the internet. Consumers are publishing their needs, soliciting and offering advice, and sharing their views about businesses like yours via these social networks and they are doing it instantaneously!

Consumers are inclined to believe a comment on Facebook or Twitter about a product or service published from a complete stranger before even trying the product or services themselves. This explosion in public “venting” of opinion can be both challenge and an opportunity for your business.

Inter-Active Technologies offers a solution to highlight and increase the awareness of posts and comments related to your business on these social websites. INTER-Act Social Media Intelligence is a service that provides you with regular updates and extensive reports on current posts and mentions. All comments are monitored and reported on - including the good, the neutral and the negative.

Socially savvy businesses can now monitor online interactions and trends allowing then to respond or react accordingly - thus managing their brand proactively = enhanced customer satisfaction.