Business Performance Health Check
Inter-Active Technologies (Pty) Ltd offers the Business Performance Health Check - an objective, focused business review which is your first step towards identifying business needs and identifying opportunities to improve the efficiency and effectiveness of your business.
‘Life is what happens to you while you are busy making other plans.’
The same can be said for business. A health check is taking a moment to assess how your business is running compared with how you want it to be running.
Typical symptoms of business ill-health:
- Declining revenue or profit
- Increased staff turnover
- Reduced productivity
- Decreased customer satisfaction/loss of customers
- Reluctance of suppliers to deal with your business
Through delivery of the following activities, a detailed post survey report will give the business much needed insight into their areas of challenge, with informed recommendations:
- Capture: Elicit, gather, discover, and find the information (e.g. review of records/history, processes and operation etc)
- Analyse and Clarify: Analysis of the data/information gathered and mutual understanding and agreement between the analysts and the subject matter experts
Depending on your unique requirements, the Business Performance Health Check can be generalised or targeted to address a single operational area of the business or specific topics, allowing our analyst(s) to focus deeper into the issues and provide a more detailed objective review with the aim of bringing together the following components of your business:
- People
- Process
- Technology & Integration
Proposed solutions identified can often include a systems development component, but may also consist of process improvement, organisational change or strategic planning and policy development.
About Us
MAXIS Consulting compliments the Inter-Active Technologies (Pty) Ltd service offering through providing a range of professional services aimed at delivering optimisation across all aspects of an organisation. The MAXIS Consulting approach incorporates the key elements such as quality measurement, process efficiency, availability of management information, efficiency of resource planning and evaluates all of these elements (or specific elements) against best practice approaches and identify opportunities
for enhancement within your business. MAXIS Consulting not only identifies opportunities for improving the customer and services team’s interaction experiences, but will also identify efficiencies for the business during the course of any engagement.
Specialist resources within the disciplines of WFM, MIS, Software Development, Quality Assurance, Business Analysis, Process Development and Design are provided as part of a complete solution to your business requirements, or specific skills can be deployed as part of targeted initiatives or specific requirements identified as essential to your organisation’s performance goals. Due to the breadth and depth of the MAXIS Consulting team’s skill and experience; solutions are not only identified but
are designed, developed and deployed by the same team ensuring true ownership and a perfect fit into the organisation’s strategy and performance framework.