Wishing you every happiness this festive season



BEST WORKFORCE IN THE BUSINESS

We cleared a backlog of 3000 emails and
456 unresolved queries in 2 months

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WE ENABLE CUSTOMER INTERACTION

Creating solutions for our customers as a result
of our ability to interface at any and every point across our customer’s value chain

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WE SPEAK...MR ALWAYS RIGHT

Our Contact Centre Agents are highly qualified
to make sure that we provide accurate and effective customer service delivery

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BUILDING A BETTER SOUTH AFRICA...TOGETHER

By recognising that our people are our most valuable asset we have built a truly South African company, earning Level 3 B-BBEE status

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We strive to offer clients the best People, Technologies, Services and Solutions across all customer contact channels including voice, email, web, mobile, social media, face to face and chat, so that our clients can better service their own customers, irrespective of how their customers choose to interact with them.

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ABOUT INTER-ACTIVE TECHNOLOGIES


Founded in 1999 Inter-Active Technologies has evolved from a Call Centre Consulting Business to the Specialist Customer Interaction Management Enabler it has become today. In a fast changing and demanding Customer Service World, we are geared to assist business to better interact with their valued customers through delivery of a wide range of dedicated Customer Service enhancing tools and professional resources.

“We partner with our clients and get to know their business”

B van Staaden (CEO Inter-Active Technologies)

Solutions

Whether it be through offering our own fully fledged outsourced customer contact centres, multi-media customer service technology platforms, customer service software and related professional services and the mission critical business intelligence elicitation, either way, we are guaranteed to change the way your customers deal with your business.

With a massive collective experience in customer service enablement and innovation, we are your ideal partner to ensure that your Customer Service Strategy is spot on and executed with precision whether through implementing your customer contact centre, your technology infrastructure or software and services, no matter the angle we are there to support you.

Download Our Business Profile

From inbound call capacity over-flow, inbound, outbound and blended customer service campaigns, functional disaster recovery frameworks to contact centre process and business process maximisation, knowledge and workforce management and bespoke contact centre technologies, we clearly understand contact centre service delivery and customer service enablement!

Contact Us for Custom Solutions

Contact Centres
Find Out More about our comprehensive
Contact Centre Solutions
Off Shore
Why is South Africa the BPO of choice?
Customer Interaction Management
Mail Management
eGain Suite
Knowledge Management
Voice Biometrics
Social Media Engagement
Web Customer Service
Customer Experience Analysis
Workforce Optimisation
Speech Analytics
Communications
Hosted Telephony
Voice Recording
Headsets
Video Conferencing
Digital Signage
Peripherals
Professional Services
Business Performance Health Check
Workforce management consulting
Business Intelligence
Project Management
Quality Assurance
Training
Training Bespoke Solutions
Our Courses
Our Facilities

“We know ... outsourcing is about trust and integrity.
We guard these fiercely which is why most of our clients have been with us for years.”

B van Staaden (CEO Inter-Active Technologies)

INDUSTRY NEWS

About Our Values

INDUSTRY NEWS

About Our Sites

USEFUL INFORMATION

CAREERS

DO YOU HAVE WHAT WE ARE LOOKING FOR

It is the policy of Inter-Active Technologies where possible to promote and develop skills within the company. All vacancies are advertised internally on notice boards at our different branches as well as on the company intranet. Inter-Active Technologies also advertises vacancies on www.pnet.co.za, as part of HR's contribution and commitment to minimizing the costs associated with external placement fees.

Enter our CareerZone

If you want to join Inter-Active Technologies but your skills are not currently listed on our Vacancies list, please upload your CV and we will consider you when new opportunities arise.

Contact Us

The customer interaction management solutions and services we offer are custom designed for every one of our clients. We would like the opportunity to spend some time with you and your company in order to LISTEN and UNDERSTAND your needs. Then allow us to DELIVER.

THE INTER-ACTIVE TECHNOLOGIES SITE NEAR YOU


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Please fill your details into the form below and we will contact you


Alternatively please send a email to info@inter-active.co.za or call us 0860 000 IAT (428)